Terms of Service

Welcome to Pull Heart String! The terms "we", "us" and "our" refer to Pull Heart String. Pull Heart String operates this website, including all related information, content, features, tools, products and services to provide you with a curated experience (the "Services").The terms and conditions below, together with any referenced policies (these "Terms of Service" or "Terms"), describe your rights and responsibilities when using the Services.Please read these Terms carefully, as they contain important information about your legal rights, including warranty disclaimers and liability limitations.By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our Services.

By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province, and that you consent to any minor dependents using the Services on devices you own or manage.
To use the Services, you may be asked to provide information such as your email address and billing or payment details. You warrant that all information you provide is accurate, current, and complete, and that you have the right to provide it.
You are solely responsible for keeping your account credentials secure and for all activity on your account. Accounts may not be transferred, sold, or assigned to another person.

While we aim to create meaningful and moving experiences, final results may differ from your initial expectations. We do not warrant that any product or service will meet your expectations or match what is depicted on our website. Product descriptions are subject to change at any time at our discretion. We reserve the right to discontinue any product and may limit quantities offered to any person, region, or jurisdiction.

When you place an order, you are making an offer to purchase. Pull Heart String reserves the right to accept or decline any order at its discretion. Orders are not accepted until Pull Heart String confirms acceptance and receives payment. Please review your order carefully before submitting, as cancellations may not be possible once an order is accepted. If an order is not accepted, modified, or cancelled, we will attempt to notify you via the email provided. You confirm that purchases are for your own personal or household use and not for commercial resale or export.

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges.

We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our website. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.

We deliver purchased services by making an access link available through the Services and may send a courtesy notification to the email address you provide. Delivery is considered complete when the access link is made available, regardless of whether you open any email, click the link, or access the content. You are responsible for ensuring your email address is accurate and able to receive our messages.

Once delivery is complete, responsibility for accessing the product passes to you. Please check your spam or junk folders if you do not receive a delivery notification. Access links may be time-limited or disabled without notice. We do not promise ongoing hosting, archiving, backup, re-delivery, or continued availability. Delivery times are estimates only, and we are not responsible for delays caused by factors outside our control or by your own devices, software, or internet service.

All content and materials on our Services, including trademarks, text, images, graphics, audio, and video, are owned by Pull Heart String or its licensors and are protected by applicable intellectual property laws.
These Terms permit you to use the Services for personal, non-commercial purposes only. You may not reproduce, distribute, modify, or otherwise use any materials from the Services without our prior written consent. All rights not expressly granted are reserved by Pull Heart String.

You grant Pull Heart String a perpetual, worldwide, royalty-free, transferable license to use, reproduce, modify, publish, distribute, and create derivative works from materials you provide to us, any outputs delivered to you, and your communications with us — including for marketing purposes — in any media, without further notice or compensation. You represent that you have all necessary rights and consents for any names, voices, likenesses, or personal data you provide, including for minors.

We do not promise ongoing hosting, archiving, backup, or continued availability of any feature, file, or link. Any sharing features or permissions we make available may be limited or revoked at our sole discretion.

You may be given access to third-party tools as part of the Services. We do not monitor or control these tools and provide access to them on an "as is" and "as available" basis without warranties of any kind. We are not liable for anything arising from your use of optional third-party tools. Use of such tools is at your own risk.

Our Services may contain links to third-party websites or embedded third-party content. We are not responsible for the content or accuracy of any third-party materials. If you choose to access third-party sites, you do so at your own risk. We are not liable for any harm or damages related to your use of third-party websites, products, or services. Please review third-party policies carefully before engaging with them.

If you submit any ideas, suggestions, reviews, or other feedback ("Feedback"), you grant us a perpetual, worldwide, royalty-free license to use, reproduce, modify, publish, and distribute such Feedback for any purpose, including operating, improving, and promoting the Services.

You warrant that you own or have all rights to your Feedback, that you have disclosed any compensation received in connection with it, and that your Feedback complies with these Terms. We are under no obligation to keep your Feedback confidential, compensate you for it, or respond to it.
We may monitor, edit, publish, or remove Feedback at any time at our discretion. Feedback reflects the views of the individual submitting it, not those of Pull Heart String.

Information on the Services may occasionally contain typographical errors or inaccuracies relating to pricing, product descriptions, or availability. We reserve the right to correct any errors and update or cancel orders as needed, without prior notice.

You may only use the Services for lawful purposes. You may not use the Services to engage in unlawful activity, violate regulations or laws, infringe intellectual property rights, harass or harm others, transmit false or misleading information, send spam or unsolicited promotional material, impersonate others, or otherwise restrict or harm others' use of the Services.

You also agree not to upload malicious code, reproduce or exploit any part of the Services, collect others' personal information, or interfere with the security of the Services. We reserve the right to suspend or terminate your account at any time if you violate these Terms.

We may terminate this agreement or your access to the Services at any time without notice, at our sole discretion. You remain liable for all amounts owed up to the date of termination. Sections relating to Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, and related provisions will survive termination.

Information provided through the Services is for general informational purposes only. We do not warrant its accuracy, completeness, or usefulness. Reliance on such information is at your own risk.

EXCEPT AS EXPRESSLY STATED BY PULL HEART STRING, THE SERVICES AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, OR NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. THE SERVICES ARE FOR GENERAL INFORMATION ONLY AND ARE NOT A SUBSTITUTE FOR PROFESSIONAL ADVICE.

TO THE FULLEST EXTENT PERMITTED BY LAW, PULL HEART STRING AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INJURY, LOSS, OR DAMAGES OF ANY KIND, INCLUDING LOST PROFITS, LOST DATA, OR CONSEQUENTIAL DAMAGES, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS OBTAINED THROUGH THEM. PULL HEART STRING IS NOT LIABLE FOR SERVICE INTERRUPTIONS, DELIVERY FAILURES, DATA LOSS, OR INABILITY TO ACCESS CONTENT. OUR TOTAL LIABILITY FOR ANY GIVEN PURCHASE SHALL NOT EXCEED THE AMOUNT ACTUALLY RECEIVED FROM YOU FOR THAT PURCHASE, NET OF REFUNDS AND FEES. WE MAY SATISFY ANY LIABILITY BY RE-DELIVERING THE DIGITAL PRODUCT OR ISSUING A REFUND, WHICH ARE YOUR SOLE REMEDIES. THIS LIMITATION DOES NOT APPLY WHERE PROHIBITED BY LAW.

You agree to indemnify and hold harmless Pull Heart String and its affiliates, officers, employees, agents, and service providers from any losses, damages, or claims — including reasonable attorneys' fees — arising from your breach of these Terms, your violation of any law or third-party rights, or your use of the Services.

We will notify you of any indemnifiable claim. We may control the defense and settlement of such claims at your expense but will not settle claims requiring non-monetary obligations from you without your consent. You agree to cooperate in the defense of any such claims.

If any provision of these Terms is found to be unlawful or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remainder of the Terms will remain in full effect.

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
These Terms, along with any policies posted on our website, constitute the entire agreement between you and Pull Heart String regarding your use of the Services, superseding any prior agreements or communications.

You may not transfer or assign this agreement or any of your rights under these Terms without our prior written consent. We may transfer or assign our rights and obligations without notice to you.

These Terms are governed by the laws of the jurisdiction where Pull Heart String is headquartered, without regard to conflict-of-laws rules. Disputes not subject to arbitration will be handled in the state or federal courts of that jurisdiction. To the maximum extent permitted by law, disputes will be resolved through binding individual arbitration under the American Arbitration Association's Consumer Arbitration Rules. CLASS OR COLLECTIVE ACTIONS ARE NOT PERMITTED, AND YOU AND PULL HEART STRING WAIVE THE RIGHT TO A JURY TRIAL. Either party may bring individual claims in small claims court or seek injunctive relief in court to protect intellectual property. This section survives termination.

Section headings are included for convenience only and do not affect the interpretation of these Terms.

We reserve the right to update or change these Terms at any time by posting updates to our website. It is your responsibility to review these Terms periodically. Your continued use of the Services following any changes constitutes acceptance of the updated Terms.