Privacy Policy
Last updated: March 29,2025
Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read and understood how your information is collected, used, and disclosed as described here.
Personal Information We Collect or Process
• Contact details — your name, address, billing and shipping address, phone number, and email address.
• Financial information — credit or debit card numbers, payment account details, transaction records, and payment confirmations.
• Account information — your username, password, security questions, preferences, and settings.
• Transaction information — items you view, add to your cart or wishlist, purchase, return, or cancel, as well as your past transactions.
• Communications with us — the content of messages you send us, such as customer support inquiries.
• Device information — details about your device, browser, or network connection, including your IP address and other unique identifiers.
• Usage information — data about how and when you interact with or navigate the Services.
Personal Information Sources
• Directly from you — when you create an account, use the Services, communicate with us, or otherwise provide us with your information.
• Automatically through the Services — from your device when you use our products or visit our website, including through cookies and similar technologies.
• From our service providers — when we engage them to support certain functions and they collect or process your information on our behalf.
• From partners or other third parties.
How We Use Your Personal Information
Depending on how you use the Services, we may use your personal information to:
• Provide, tailor, and improve the Services — to process payments, fulfill orders, manage your account, arrange shipping, handle returns and exchanges, send account-related notifications, and personalize your experience. We may also use submissions, outputs, and communications for marketing and promotional purposes as permitted by our Terms of Service and this Privacy Policy.
• Marketing and advertising — to send promotional communications by email, text, or mail, and to show you relevant advertisements on our Services or other websites based on your activity.
• Security and fraud prevention — to authenticate your account, detect and investigate fraudulent or malicious activity, protect public safety, and secure our Services.
• Communicating with you — to provide customer support, respond to your inquiries, and maintain our relationship with you.
• Legal compliance — to comply with applicable law, respond to legal process, enforce our terms and policies, and participate in litigation or legal proceedings as necessary.
How We Disclose Personal Information
We may disclose your personal information to third parties in the following circumstances:
- With vendors and service providers who perform functions on our behalf, such as payment processing, IT management, data analytics, customer support, cloud storage, and shipping.
- With business and marketing partners for advertising and marketing purposes, in accordance with their own privacy policies. You may have the right to opt out of certain targeted advertising depending on where you reside.
- When you direct us or consent to sharing your information with third parties, such as for product delivery or through social media integrations.
- With our affiliates or within our corporate group.
- In connection with a business transaction such as a merger or acquisition, to comply with legal obligations, enforce our terms, or protect our rights and those of our users.
Third-Party Websites and Links
Children's Data
Security and Retention of Your Information
We delete your data after delivery and do not retain it, except where we are required to maintain it to comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may be subject to exceptions under applicable law:
• Right to Access / Know — you may request access to the personal information we hold about you.
• Right to Delete — you may request that we delete your personal information.
• Right to Correct — you may request that we correct inaccurate personal information.
• Right of Portability — you may request a copy of your personal information and ask that it be transferred to a third party, subject to certain conditions.
• Right to Opt Out of Sale or Sharing — depending on where you reside, you may have the right to opt out of the sale or sharing of your personal information for targeted advertising purposes.
• Managing Communication Preferences — you may opt out of promotional emails at any time using the unsubscribe link included in our messages. We may still send non-promotional communications related to your account or orders.
If you reside in the UK or European Economic Area, you may also have the following rights, subject to local law exceptions:
• Objection to or Restriction of Processing — you may ask us to stop or limit our processing of your personal information for certain purposes.
• Withdrawal of Consent — where we rely on your consent to process personal information, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
Complaints
International Transfers
Changes to This Privacy Policy
Contact
For the purpose of applicable data protection laws, Pull Heart String is the data controller of your personal information.